Privacy Policy

Last updated: 6 May 2026

1. Who We Are

Excess Scrubs (ABN: 78 714 407 674) is a mobile paint transfer removal service in Perth, Western Australia. We respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

When you contact us to book a service, we may collect:

Your name — to identify you for the booking
Phone number — to communicate about your booking via WhatsApp or SMS
Location / suburb — to schedule and travel to your service location
Vehicle details — make, model, and colour for identification on arrival
Photos of damage — to assess the paint transfer before arrival

We do not collect payment card details directly. Card payments are processed through secure third-party payment terminals.

3. How We Use Your Information

We use your personal information solely for:

Booking and scheduling your service
Communicating with you about your booking
Providing the agreed service at your location
Following up on service quality if needed

4. What We Don't Do

We do not sell your personal information to third parties.
We do not share your information with marketing companies.
We do not use your information for any purpose other than providing our service to you.

5. Third-Party Services

Our primary communication channel is WhatsApp, which is operated by Meta Platforms, Inc. Messages you send us via WhatsApp are subject to WhatsApp's Privacy Policy. We have no control over WhatsApp's data handling practices.

Our website is hosted on Cloudflare Pages. Cloudflare may collect standard web analytics data (e.g. IP address, browser type, pages visited). This data is not personally identifiable and is subject to Cloudflare's Privacy Policy.

6. Data Retention

We retain your booking information (name, phone, vehicle details) in our WhatsApp chat history for the purpose of managing repeat bookings and service records. You may request deletion of your information at any time by contacting us.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you
Request correction of any inaccurate information
Request deletion of your personal information

To exercise any of these rights, contact us via WhatsApp.

8. Cookies

Our website does not use cookies or tracking scripts. We do not run analytics, advertising pixels, or any form of user tracking on our website.

9. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available at excessscrubs.com/privacy.html.

10. Contact

For any privacy-related questions or requests, contact us via WhatsApp.

Excess Scrubs
ABN: 78 714 407 674
Perth, Western Australia