Last updated: 1 October 2026
Excess Scrubs (ABN: 78 714 407 674) provides an online diagnostic tool for visible damage to a car's exterior, for vehicle owners, anywhere. We are an Australian business based in Sydney, New South Wales. Using this service means you accept these terms.
What you are buying is one result from a diagnostic tool for visible damage to a car's exterior, for one mark on one car. It covers paint and panels, and the glass, wheels, lights, film and trim on the outside of the car. Each mark is $8 AUD. You take a photo of the mark, describe it, or both. The tool reads what the photo shows, asks you to confirm it and to answer anything a photo cannot show, and returns a name for the damage, the class of work that name is associated with, the reasoning behind it, and general next steps. Each result also links to that damage's page in our dictionary.
You are buying that result, and nothing beyond it. You are not buying an in-person diagnosis of your vehicle, an inspection, an assessment, an opinion, or any particular outcome. What the tool returns is information produced from the answers you confirm, and what you do with it is yours to decide.
The result should only be used as a guide. It is not a substitute for having the vehicle examined in person by a qualified repairer.
An AI model, Llama, made by Meta and run by Cloudflare, reads the photo and suggests the answers it shows: the paint finish, and whether the shape has changed. It never chooses the result. You check each suggestion, change any that is wrong, and answer the questions a photo cannot settle, such as what happened and whether your fingernail catches. Our diagnostic then works out the result from your confirmed answers, and the name, the reasoning, the class of work and the next steps come from our dictionary word for word. Delivery is on screen.
An email containing your link is sent to the address held by the payment provider. Email delivery is not something anyone can guarantee, so the result appears on screen and does not depend on the message arriving. Our address is support@excessscrubs.com.
The service does not include a consultation, a written report, a follow-up call, a quotation, or any work carried out on your vehicle.
Each mark is $8 AUD. Each payment covers one result for one mark on one car.
That figure is the total amount payable per mark. Nothing is added at checkout, there is no booking fee, and there is no subscription behind it. You are charged once per mark.
Payment is taken before the result is produced.
If the photo cannot be read, the tool says why and you can retake it, free, up to three times. You can also answer the questions yourself, so every paid mark reaches a result.
On screen, in your browser, as soon as the result is ready. There is no appointment and nobody to speak to.
The result is kept under your payment reference, so the link in your email opens it again. Save or print it if you want your own copy.
The result is worked out from your confirmed answers alone. It is deterministic: the same answers always produce the same result, for everybody, every time. The AI only suggests answers from your photo. You confirm every one, and an answer you confirm is your answer.
What the tool cannot do is check your answers against your car. A photo taken at night, from too far away, or of a dirty panel can lead to a wrong suggestion, and an answer can be mistaken. If you confirm an answer that does not describe the car accurately, the result will be wrong.
Wash the area, take the photo in daylight rather than in a garage, fill the frame with the mark, and read each suggestion before you confirm it. Each question explains what to look at. Careless answers produce a careless result, and that is not a fault in the service.
We supply the name, the reasoning and the class of work. We see only the photo you send. Whether the result matches the vehicle in front of you is something only you, or somebody standing at it, can establish.
Where two classes of damage genuinely cannot be separated by the answers, the tool says so and names both, rather than choosing one and presenting it as settled. Several results exist only to do this: an unclear surface mark, a dent or hail damage where it is not yet known whether the paint is broken, and a chemical mark where the substance is unknown. Each of those states plainly what has been established, what has not, and what single observation would settle it. A result of that kind is the tool working correctly, and is not a failure to deliver.
This service does not tell you what your repair will cost, and it does not estimate it. No dollar figure, range or average appears in any result.
That is a deliberate limit on what is being sold. A repair price moves on the panel, the colour, the finish, the shop and how busy they are, and any figure written down here would be out of date shortly after it was written. What you are given instead is the name of the defect and the class of work it takes to put right, neither of which goes out of date. What you are charged for the repair is a matter between you and whoever does the work.
The service is supplied when your result appears on screen.
If no result appears after you have paid, contact us and the fee is refunded to the payment method you used.
Once the result has appeared, the service has been delivered. Disagreeing with a result the tool produces, or getting a result you did not want, is not by itself a ground for refund. Neither is a result produced from answers that did not describe the car accurately. See section 6.
Nothing in this section affects your rights under section 10.
People use this because they are weighing up an excess. That is the situation, and we understand it.
We do not tell you whether to make a claim. We are not licensed to advise on insurance and we do not do it. What the tool gives you is the missing piece: what the damage is, and what class of work it takes to put right. What that work costs is a question for the shop that does it, and now you can ask them knowing what you have. Comparing that against your own excess and your own policy is your decision to make.
Some results mention insurance in general terms. For example, that glass cover is often an optional extra, that a claim costs your excess and may affect your no claim bonus, or when insurers write a car off. That is general information about how insurance works. It is not advice about your policy or about whether to claim.
If you want advice on your policy, that is a conversation for your insurer or a licensed broker.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, we must supply this service with due care and skill, and it must be reasonably fit for the purpose you bought it for.
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law. Where we are entitled to limit our liability, we do so as set out in section 11. Where we are not, section 11 does not apply.
Subject to section 10:
Your photo and description are sent to us. The photo is read by an AI model running on Cloudflare, which hosts this site, and is not sent to any other company. We hold it for up to 48 hours and delete it once it has been read. Your result, your confirmed answers and your description are kept under your payment reference so your link keeps working. Payment is handled by our payment provider. Our Privacy Policy has the details.
Your result is yours. Print it, keep it, show it to a panel shop, a detailer, an insurer, a buyer, or anybody else you like, as many times as you want. That is what it is for, and there is no restriction on it.
What is ours is the thing that produced it: the dictionary of damage, the reasoning behind each result, and the underlying diagnostic itself. Paying gives you a result for your own vehicle. It does not transfer ownership of any of it, and it is not permission to copy, republish, resell, or rebuild the body of results as a product of your own.
These terms are governed by the laws of New South Wales, and the courts of New South Wales have jurisdiction over any dispute arising out of them.
If you bought from outside Australia, the contract still sits in New South Wales, but nothing in this section takes away a right you have under the mandatory consumer law of the country you live in. Where your own law gives you a protection that cannot be contracted out of, you keep it.
We may update these terms from time to time. The version that applies to your purchase is the one published when you paid. The latest version is always at excessscrubs.com/terms.
For any questions about these terms, email support@excessscrubs.com.
Excess Scrubs
ABN: 78 714 407 674
Sydney, New South Wales
support@excessscrubs.com